Reference

Terms and Conditions That Govern Your k24klik Account

Every account on k24klik operates under these terms and conditions — they define what you can do, what we commit to, and how disagreements are handled.

Account access governed by these termsDANA, OVO, GoPay transactions coveredApplies where local law permitsUpdated terms notified via accountJakarta and eligible Indonesia regions

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What These Terms Cover and How They Apply

k24klik Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms and conditions form a binding agreement between you and k24klik the moment you complete account registration. They cover account creation, wallet activity, transaction conduct across DANA, OVO, and GoPay, and the rules around platform access. Availability of our services depends on your location and

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local law — if you are accessing from a region where this type of platform is not permitted under local regulation, these terms do not extend eligibility to you. We reserve the right to update these terms; when we do, we will notify you through your
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registered account. Continued use after notification means you accept the revised version. Your account is personal and non-transferable — sharing account credentials with another person is a breach of these terms and may lead to suspension. Transactions processed through local e-wallet channels, including DANA, OVO, and
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GoPay, are subject to the wallet provider's own terms in addition to ours. Any dispute arising from your use of k24klik will be handled through the process outlined in the Dispute Resolution section of this document. We aim to resolve account-related concerns within a reasonable period
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from the date of submission.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe there has been a breach affecting your account, we have direct contact paths available. You do not need to navigate generic help flows — reach us through the channel that suits your situation, and reference your account ID so we can pull your record immediately.

Team online

Live Chat Support

Available around the clock through your account dashboard. Use this for immediate questions about how a specific clause applies to your recent transaction or account action.

Email — Terms and Account

Send a detailed written query to our support address found in your account settings. We respond to terms-related emails and aim to keep response times consistent for all account holders.

Account Help Centre

Access the Help Centre directly from your account menu. Relevant terms articles are cross-referenced with your account type, so you see the clauses that actually apply to your current wallet and access level.

HOW WE HANDLE ACCOUNTS

Account Security, Data, and Your Rights Under These Terms

These terms exist to protect both sides of the account relationship. Here is how k24klik handles the four areas that matter most to you when reading a terms document — data, cookies, account security, and how to request changes.

Data We Hold on Your Account

We retain account data only for as long as it is needed to operate your account and meet legal obligations. You may request a summary of stored data through the Help Centre using your registered account credentials.

Cookies and Session Behaviour

Cookies are used to keep your session active and remember your wallet preference — DANA, OVO, or GoPay. You can manage cookie settings through your browser, but disabling them may affect account login and deposit flow.

Account Security Obligations

You are responsible for keeping your login credentials and OTP codes private. If you suspect unauthorised access, contact live chat immediately — we can lock your account within minutes to prevent further transactions.

Requesting Changes or Corrections

To update registered details such as your linked e-wallet number or account email, submit a verified request through the Help Centre. Changes to wallet details require identity confirmation before they take effect.

Common Questions About These Terms and Conditions

These are the questions we receive most often when account holders read through the terms for the first time. If your question is not covered here, live chat is the fastest route to a specific answer.

They take effect the moment your account registration is complete. Any transaction you make through DANA, OVO, or GoPay from that point onward is governed by the version of the terms active at the time of the transaction.

We notify you through your registered account — either via an in-platform message or to your registered email. The updated version takes effect after a reasonable notice period, and continuing to use your account means you accept it.

No. Your account is strictly personal and non-transferable. Sharing credentials is a direct breach of these terms and may result in account suspension. Each person must hold and operate their own account independently.

Transactions processed while a dispute is open are still subject to the current terms at the time of processing. We recommend pausing non-essential activity while a formal dispute is under review to avoid complicating the resolution.

Submit a request through the Help Centre with your account ID. For wallet-related corrections, such as updating a linked OVO or GoPay number, identity confirmation is required before any change is applied.

Access alone does not override local law. These terms apply to eligible accounts in regions where the platform is permitted. If local regulations restrict this type of service in your area, those regulations take precedence.

Terms and Conditions That Govern Your k24klik Account

How to Reach Us About These Terms

Live Chat Support

Email — Terms and Account

Account Help Centre

Account Security, Data, and Your Rights Under These Terms

Data We Hold on Your Account

Cookies and Session Behaviour

Account Security Obligations

Requesting Changes or Corrections

Common Questions About These Terms and Conditions

01 When do these terms and conditions take effect on my account?

02 How will I know if the terms have been updated?

03 Can I share my account with someone else under these terms?

04 What happens if I make a transaction during a terms dispute?

05 How do I request a correction to the data held on my account?

06 Does accessing k24klik from my location mean these terms apply to me?

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