Reference

How k24klik Handles Your Personal Data

Your account data — including the wallet details you connect through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyNo data sold to third partiesYour right to request deletionAvailable where local law permits

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to ask us to delete your account information, our support team is the right place to start. We aim to respond to all data-related requests within a reasonable period. Reach us through any of the channels below and include your registered account ID so we can locate your records quickly.

Live Chat Open the chat icon on any page while logged in to your account. A support agent can take your data request directly and create a formal ticket on your behalf.

Email Support Send your data access or deletion request to our support email address listed inside your account settings. Include your registered email and account ID for faster processing.

Account Settings Portal Some data corrections — such as updating your mobile number or linked e-wallet — can be handled directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a layered approach to data protection — from how we store wallet references to how long session logs are kept. Each area below reflects a specific part of how your information is handled on k24klik, so you can check the practice that matters most to your account.

Cookies and Session Data We use session cookies to keep your login active and functional cookies to remember your preferred payment method. You can clear cookies at any time through your mobile or desktop browser settings without losing your account.

Account Security and Login Each login attempt is logged by device ID and IP address. If a login looks unusual — new device, different city — we may trigger an OTP verification to your registered mobile number before access is granted.

Data Retention Period Transaction records tied to DANA, OVO, or GoPay payments are kept for as long as required by applicable regulations in your region. Account data is removed within a reasonable period after a confirmed deletion request.

Your Rights to Access and Correction You may request a summary of the personal data we hold on your account at any time. If any detail is incorrect — a mismatched name or outdated mobile number — contact support and we will correct it after identity verification.

What Data We Collect and Why

k24klik Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity and keep your account secure — your name, email address, and the mobile number tied to your wallet. When you link a payment method such as DANA, OVO, or GoPay,

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we store the wallet reference number associated with that transaction, not your full wallet credentials or PIN. We also collect device and session data — browser type, IP address, and session timestamps — to detect unusual login attempts and protect your account from unauthorised access. Transaction
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records are kept for the period required by applicable law in the regions where our service is available, and no longer. We do not sell, rent, or trade your personal data to marketing companies or unrelated third parties. Data shared with payment processors like DANA, OVO,
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and GoPay is limited strictly to what those processors need to complete your transaction. If you access our platform from Jakarta, Surabaya, or elsewhere in Indonesia, the same data rules apply — availability and data obligations depend on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on k24klik

Below are questions we receive most often about how your data is handled. If your question is not covered here, reach our support team through live chat or the email address in your account settings.

No. We only store the wallet reference number tied to a completed transaction. Your wallet PIN, password, and full account credentials are never transmitted to or stored on our servers.

Only authorised internal staff who need access to process your account, verify transactions, or resolve a support ticket can view your data. Access is logged and reviewed regularly.

Yes. Submit a data access request through live chat or the support email in your account settings. Include your account ID, and we will prepare a summary of the personal data we hold.

Send a deletion request via the support email or live chat with your registered account ID. We verify your identity first, then process the deletion within the timeframe required by applicable local law.

We share data only with the payment processors — such as DANA, OVO, GoPay — required to complete your transactions, and only the minimum data they need. We do not sell or trade your information to marketing companies.

Inactive account data is retained only for the period required by applicable regulations in eligible regions. After that period, personal data that is no longer legally required is removed from our active systems.

How k24klik Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy on k24klik

01 Does k24klik store my DANA, OVO, or GoPay PIN?

02 Who can see my personal data inside k24klik?

03 Can I request a full copy of the data k24klik holds about me?

04 How do I ask k24klik to delete my account and personal data?

05 Does k24klik share my data with third parties?

06 What happens to my data if I stop using my account?

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